Mrs. Kurtz, On Hold, snort the ninth.
The Bethany Gobbledy-dook voice said "Hold please," and the phone clicked.
Once again, the hold button had been missed entirely.
"You -----," the Bethany voice hissed. (Mrs. Kutz held her breath. If only she could hear better!) "What did I tell you?"
"The customer is always...right?" Scott's voice asked. As if it were a difficult question.
Mrs. Kurtz held her breath.
"And what does that mean?"
"The customer is...always right?"
Mrs. Kurtz heard a sharp slap.
"Don'y play with me, young--" a hiss of static-- "Do you have the training to handle her problem even if she tells you what it is?"
"No. So if she says she wants a technician at her home, you say...?"
"That's right. And if she asks for a manager, what do you do?"
"I give her the manager."
"You get the manager. No voices. Remember?"
"Don't you 'yes, m'am' me, Scott. You know what can happen to you if I put in the word."
"I'll finish this call. And you, Scott, will have a mark on your record over this--no, don't say it. Just keep your mouth shut."
The phone clicked again.
"Mrs. Kurtz? Hello? Are you there?"